This in-depth market data research is split into two key modules: Market Growth Outlook and Competitive Analysis. Each of these modules is further configured into several sub-modules to meet the needs of executives as well as marketing, sales, and product development managers. All of these modules and sub-modules may be purchased as a bundle or separately. A brief description of these modules, sub-modules, and their use cases is included below.
The Field Service Management market research delivers current market analysis plus a five year market and technology forecast. It is available in multiple editions including worldwide, all regions, and most major countries.
Field Service Management Market Driven by AI Enhanced Solutions
ARC Advisory Group research on the Field Service Management (FSM) market reveals that several drivers are converging to drive growth. Infusion of industrial AI in the industry continues to improve business processes, simplify jobs for the workforce, and scale technology. Industrial AI is being leveraged in various areas, including asset management and field service management. Industrial AI is helping users simplify and bring in improvements throughout different stages of field service. Based on the details on asset health conditions and technician skill sets, modern FSM solutions can leverage industrial AI to recommend the right technician to the scheduler or even match and schedule the technician itself. AI and data analytics are also proving to be of immense help to optimize the route planning process.
Field Service Management Strategic Issues
In addition to providing a five-year market forecast, the Field Service Management Market Research provides detailed quantitative, current market data and addresses key strategic issues as follows:
Focus on the Business Case
Programs for improving revenue nearly always gets executive attention. It is much easier to successfully justify investments in FSM based on growing revenue and profit potential with well managed and executed services, rather than just focusing on cost reduction strategies. With FSM, there is an opportunity (particularly with OEMs) to run the maintenance operation as a bona fide profit and loss (P&L) operation–one that provides tools to manage both costs and revenues. Capturing revenue opportunities and improving internal efficiencies are needed in today’s FSM operations, and this is far more impactful to organizations than marginally reducing costs and placing too much emphasis on soft (non-financial) benefits.
Transitioning the services into a P&L center aligns with executive metrics, gets their attention, and obtains the resources needed to be successful. Service providers need a good service execution program, from the receipt of an alert to making a repair, to reporting to the client. In the past, service had often been a difficult business to manage with sporadic urgent calls for repairs that were beyond the capability of an on-site, general-purpose technician. With IoT and predictive maintenance capabilities, maintenance organizations can have advanced notice, insight into the problem, and time to optimize field service schedules.
Consider Full Organizational Impact
An organization’s brand image, profitability, and customer satisfaction are all related to product and customer service, making service and maintenance a team activity, if you will. Highly effective enterprises understand the role of field service in driving overall customer satisfaction. Managing the customer experience from the call center through to the service call and billing involves workflow management that crosses several functions. The separate functions have been silos with their own software application. The help desk has CRM, field service uses FSM, and accounting has a module in its ERP application. End-users should look into solutions that can help information flow through different systems smoothly to better manage the workflow and improve customer experience with fewer internal disconnects.
Expand Mobility and Visualization Capabilities to Optimize Field Service Delivery
Completely review field service business processes when adopting an FSM application. Avoid replicating current manual and paper processes in digital form. A structured approach to this business process optimization includes value stream mapping, which is also a key lean manufacturing practice.
Common smartphones and tablets should be used to deploy FSM. Mobility encourages adoption, improves usability, and lowers overall service delivery costs. With mobility, processing a work order becomes part of the workflow of a technician. The corresponding data entry has far fewer errors, which improves overall system integrity. The FSM solution becomes a trusted system for scheduling and execution.
Mobility and visuals also improve the first-time fix rate (FTFR) by giving the technician access to resources like documentation and other more experienced technicians. The novice can access a standard operating procedure or manual while on the job site in real time. Even experienced technicians can be confronted with an issue where they need support. Mobility allows the technician to communicate with a subject matter expert, share photos/videos, and obtain specific feedback.
Market Data Research Available Datasets
Market Growth Outlook
ARC’s market growth outlook service delivers an in-depth market opportunity analysis including five-year market and technology forecasts and 3-year history trend lines where available. Besides providing an in-depth analysis of the market opportunity provided by each technology, this service allows technology suppliers to analyze their own customized markets consisting of multiple technologies. For example, customers can view different market scenarios by adding or removing technology markets from the analysis, providing them a Total Available Market (TAM) view of their own served market. A list of the available market growth outlook services can be seen in the list below.
This service is designed to help accelerate your organization's ability to understand an up-to-date view of the market opportunity provided by your current product portfolio and analyze how your company’s market opportunity would change if you were to acquire or divest a particular product line. The service will also help you identify and capitalize on emerging markets, whether these markets are based on an emerging technology, region, vertical industry, or application. Built upon a proprietary market model and ARC’s field proven primary research, this service helps product and marketing managers optimize their business plans by identifying the opportunities provided by emerging trends. ARC’s reputation as the preeminent independent provider of market growth opportunity analyses for nearly four decades also provides greater weight to your business plans. ARC’s market growth outlook services are available in a variety of formats depending on whether you view your market opportunities via different technologies, industries, or world regions.
In addition, ARC has a strong history of providing customized market opportunity reports and services to meet your specific needs. For example, you may sell your products only to specific industries and/or in only one or two regions. You tell us your served markets and ARC can quickly configure a report or service designed to best serve your served market.
ARC provides several versions of these reports and services depending on your role in the organization. Executive Views are high level market opportunities designed to help executives quickly identify key trends and market opportunities around the world. In-depth market opportunity analyses provide marketing and product managers more detailed technology specific market information to plan marketing and product development strategies. The following table shows more specific information included in each version.
| Market Growth Outlook Analysis | Use Cases | Target Role |
| Worldwide Market Growth Outlook by Industry & Region with 3-year history where available | In-depth technology-specific strategic growth planning across multiple technologies, applications, regions, and industries | Product & Marketing Managers |
| Worldwide Industry Growth Outlook by Region with 3-year history where available | Strategic technology growth planning for markets defined by a single or multiple vertical industries | Industry Managers |
| Regional/Country Market Growth Outlook by Technology & Industry with 3-year history where available (includes country data) | Strategic technology growth planning for markets defined by a single or multiple world regions | Regional & Country Sales Managers |
| Market Growth Outlook Executive View | Strategic Total Available Market (TAM) growth planning dashboard covering multiple vertical industries, technologies, and world regions | Executives |
Market Competitive Analysis
ARC’s Competitive Analysis services deliver in depth competitive analyses across multiple technologies, applications, regions, and industries. Besides providing an in-depth analysis of the market opportunity provided by each technology, this service allows technology suppliers to analyze their own customized markets consisting of multiple technologies. For example, customers can view different market scenarios by adding or removing technology markets from the analysis, providing them a Total Available Market (TAM) view of their own served market. A list of the available market growth outlook services can be seen in the list below.
This service is designed to help product and marketing managers identify their company’s market positioning across multiple views within their Serviceable Available Market (SAM). Built upon a proprietary market model and ARC’s field proven primary research, this service helps product and marketing managers optimize their business plans by identifying how their company’s market position would change if the company were to acquire or divest a particular product line or technology. ARC’s reputation as the preeminent independent provider of competitive market benchmarking for nearly four decades lends greater weight to your business plans. ARC’s market competitive services are available in a variety of formats depending on whether you view your market opportunities via different technologies, industries, or world regions.
In addition, ARC has a strong history of providing customized market opportunity reports and services to meet the specific needs of our clients. For example, you may sell your products only to specific industries and/or in only one or two regions. You tell us your served markets and ARC can quickly configure a report or service designed to best serve your served market.
ARC provides several versions of these reports and services depending on your role in the organization. Executive Views are high level market competitive analyses designed to help executives quickly assess their SAM by world region, technology, or vertical industry. In-depth competitive market analyses provide marketing and product managers more detailed technology specific benchmarking information to plan marketing and product development strategies. The following table shows more specific information included in each version.
| Competitive Analysis | Use Cases | Target Role |
| Worldwide Competitive Analysis by Technology | In-depth competitive market analysis that quantifies how your company’s market position has changed over time across multiple technologies, applications, regions, and industries | Product & Marketing Managers |
| Worldwide Competitive Analysis by Industry | Strategic technology-based competitive analyses for markets defined by a single or multiple vertical industries | Industry Managers |
| Regional/Country Competitive Analysis by Industry | Strategic technology-based competitive analyses for markets defined by a single or multiple world regions | Regional Sales Managers |
| Competitive Analysis Executive View | Strategic Serviceable Available Market (SAM) analysis dashboard covering multiple vertical industries, technologies, and world regions | Executives |
Worldwide Research Focus Areas
Worldwide Research Focus Areas
Strategic Analysis
- Executive Overview
- Marketing Trends
- Buyer Strategies
- Supplier Strategies
- Growth Contributors & Inhibitors
Scope
Competitive Analysis
- Market Shares of the Leading Suppliers
- Market Shares by Region
- North America
- Europe, Middle East, Africa
- Asia
- Latin America
- Market Shares by Revenue Category
- Software
- Services
- Market Shares by Revenue Type
- Software as a Service
- License
- Consulting Services
- Maintenance & Support Services
- Implementation Services
- Market Shares by Industry
- Aerospace & Defense
- Buildings
- Electric Power Generation
- Electric Power T&D
- Financial
- Food & Beverage
- Government
- Healthcare
- Machinery Manufacturing
- Oil & Gas
- Pharmaceutical & Biotech
- Telecommunications
- Transportation & Logistics
- Water & Wastewater
- Market Shares by Customer Type
- OEM
- Service Provider
- Dealership
- Self Service
- Market Shares by Deployment Model
- Cloud
- Hosted
- On-Premise
- Market Shares by Customer Size
- Market Shares by Customer Type
- Market Shares by Sales Channel
Market Forecasts and Histories
- Total Shipments of Field Service Management
- Shipments by Region
- North America
- Europe, Middle East, Africa
- Asia
- Latin America
- Shipments by Revenue Category
- Software
- Services
- Shipments by Revenue Type
- Software as a Service
- License
- Consulting Services
- Maintenance & Support Services
- Implementation Services
- Shipments by Industry
- Aerospace & Defense
- Buildings
- Electric Power Generation
- Electric Power T&D
- Financial
- Food & Beverage
- Government
- Healthcare
- Machinery Manufacturing
- Oil & Gas
- Pharmaceutical & Biotech
- Telecommunications
- Transportation & Logistics
- Water & Wastewater
- Shipments by Customer Type
- OEM
- Service Provider
- Dealership
- Self Service
- Shipments by Deployment Model
- Cloud
- Hosted
- On-Premise
- Shipments by Customer Size
- Shipments by Customer Type
- Shipments by Sales Channel
Industry Participants
The research identifies all relevant suppliers serving this market.
Regional Research Focus Areas
Strategic Analysis
Competitive Analysis
- Leading Suppliers in Region
- Industry Shares in Region
- Country Shares in Region
- Leading Suppliers by Industry
Market History & Forecast Analysis
- Market History & Forecast by Country
- Market History & Forecast by Industry
Industry Participants
List of countries & currencies included in each region: MIRA-Country
For More Information
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