This in-depth market data research is split into two key modules: Market Growth Outlook and Competitive Analysis. Each of these modules is further configured into several sub-modules to meet the needs of executives as well as marketing, sales, and product development managers. All of these modules and sub-modules may be purchased as a bundle or separately. A brief description of these modules, sub-modules, and their use cases is included below.
The Omni-channel Order Management Systems market research delivers current market analysis plus a five year market and technology forecast. The study is available in multiple editions including worldwide, all regions, and most major countries.
The Biggest Buyers of Omni-channel Order Management Systems
ARC research into the market for Omni-channel Order Management Systems (OOM) reveals that systems bought for the purpose of enabling business-to-consumer (B2C) omnichannel, is far larger than systems bought to enable business-to-business fulfillment flows. Of all the industries focused on B2C, apparel retail is more than twice as large as any other vertical. Solutions associated with omni-channel order management systems may include just the core order fulfillment engine, or they might also include logical extensions like in-store inventory, store fulfillment, returns processing, analytics, and APIs and integrations. The solution may go beyond core omnichannel capabilities to include point of sale, ecommerce customer relationship management, tools for building ecommerce selling sites, and other ecommerce sales and marketing applications.
Omni-channel Order Management Strategic Issues
In addition to providing a five-year market forecast, the Omni-channel Order Management market research provides detailed quantitative current market data and addresses key strategic issues as follows.
Architecture of the Solution
The platforms for omni-channel order management can be an ERP order management system that also includes order orchestration capabilities; a standalone platform that bolts on to other OMS, ERP and supply chain applications; or a supply chain collaboration network style solution. ERP OMS solutions may be weaker in supporting core omnichannel order flows but be stronger in terms of supporting the end-to-end order to cash processes. The standalone platforms tend to have the deepest omnichannel functionality.
Scalability Can Be an Issue
When a shopper makes a purchase, the system needs to understand the location of the buyer, look at inventory availability across the network, the latest price, and where the inventory is located. It needs to assign the order to the best location based on preselected rules. Integration to carriers and drop ship suppliers must be enabled. And all of this needs to be done in the blink of an eye. A retailer that serves millions of customers daily can have over 200 million item/store combinations. The sheer scale makes accurate, instantaneous order promising to online customers difficult. For a large retailer, questions about response times based on the scale of their operations and what they are trying to accomplish, need to be addressed.
Store Inventory Accuracy
Inventory accuracy in a store is often poor. For many retailers it hovers around 90 percent. A customer may order a product, the OOM system believes the store closest to the customer has it, a store employee goes to pick it, but it is not there. The goal of omnichannel is to turn the store into a competitive weapon against ecommerce providers. Without accurate store inventory, implementing an OOM may lead to profit erosion. There is functionality in some OOM solutions that can provide intelligent buffers as a way of dealing with this issue.
Market Data Research Available Datasets
Market Growth Outlook
ARC’s market growth outlook service delivers an in-depth market opportunity analysis including five-year market and technology forecasts and 3-year history trend lines where available. Besides providing an in-depth analysis of the market opportunity provided by each technology, this service allows technology suppliers to analyze their own customized markets consisting of multiple technologies. For example, customers can view different market scenarios by adding or removing technology markets from the analysis, providing them a Total Available Market (TAM) view of their own served market. A list of the available market growth outlook services can be seen in the list below.
This service is designed to help accelerate your organization's ability to understand an up-to-date view of the market opportunity provided by your current product portfolio and analyze how your company’s market opportunity would change if you were to acquire or divest a particular product line. The service will also help you identify and capitalize on emerging markets, whether these markets are based on an emerging technology, region, vertical industry, or application. Built upon a proprietary market model and ARC’s field proven primary research, this service helps product and marketing managers optimize their business plans by identifying the opportunities provided by emerging trends. ARC’s reputation as the preeminent independent provider of market growth opportunity analyses for nearly four decades also provides greater weight to your business plans. ARC’s market growth outlook services are available in a variety of formats depending on whether you view your market opportunities via different technologies, industries, or world regions.
In addition, ARC has a strong history of providing customized market opportunity reports and services to meet your specific needs. For example, you may sell your products only to specific industries and/or in only one or two regions. You tell us your served markets and ARC can quickly configure a report or service designed to best serve your served market.
ARC provides several versions of these reports and services depending on your role in the organization. Executive Views are high level market opportunities designed to help executives quickly identify key trends and market opportunities around the world. In-depth market opportunity analyses provide marketing and product managers more detailed technology specific market information to plan marketing and product development strategies. The following table shows more specific information included in each version.
| Market Growth Outlook Analysis | Use Cases | Target Role |
| Worldwide Market Growth Outlook by Industry & Region with 3-year history where available | In-depth technology-specific strategic growth planning across multiple technologies, applications, regions, and industries | Product & Marketing Managers |
| Worldwide Industry Growth Outlook by Region with 3-year history where available | Strategic technology growth planning for markets defined by a single or multiple vertical industries | Industry Managers |
| Regional/Country Market Growth Outlook by Technology & Industry with 3-year history where available (includes country data) | Strategic technology growth planning for markets defined by a single or multiple world regions | Regional & Country Sales Managers |
| Market Growth Outlook Executive View | Strategic Total Available Market (TAM) growth planning dashboard covering multiple vertical industries, technologies, and world regions | Executives |
Market Competitive Analysis
ARC’s Competitive Analysis services deliver in depth competitive analyses across multiple technologies, applications, regions, and industries. Besides providing an in-depth analysis of the market opportunity provided by each technology, this service allows technology suppliers to analyze their own customized markets consisting of multiple technologies. For example, customers can view different market scenarios by adding or removing technology markets from the analysis, providing them a Total Available Market (TAM) view of their own served market. A list of the available market growth outlook services can be seen in the list below.
This service is designed to help product and marketing managers identify their company’s market positioning across multiple views within their Serviceable Available Market (SAM). Built upon a proprietary market model and ARC’s field proven primary research, this service helps product and marketing managers optimize their business plans by identifying how their company’s market position would change if the company were to acquire or divest a particular product line or technology. ARC’s reputation as the preeminent independent provider of competitive market benchmarking for nearly four decades lends greater weight to your business plans. ARC’s market competitive services are available in a variety of formats depending on whether you view your market opportunities via different technologies, industries, or world regions.
In addition, ARC has a strong history of providing customized market opportunity reports and services to meet the specific needs of our clients. For example, you may sell your products only to specific industries and/or in only one or two regions. You tell us your served markets and ARC can quickly configure a report or service designed to best serve your served market.
ARC provides several versions of these reports and services depending on your role in the organization. Executive Views are high level market competitive analyses designed to help executives quickly assess their SAM by world region, technology, or vertical industry. In-depth competitive market analyses provide marketing and product managers more detailed technology specific benchmarking information to plan marketing and product development strategies. The following table shows more specific information included in each version.
| Competitive Analysis | Use Cases | Target Role |
| Worldwide Competitive Analysis by Technology | In-depth competitive market analysis that quantifies how your company’s market position has changed over time across multiple technologies, applications, regions, and industries | Product & Marketing Managers |
| Worldwide Competitive Analysis by Industry | Strategic technology-based competitive analyses for markets defined by a single or multiple vertical industries | Industry Managers |
| Regional/Country Competitive Analysis by Industry | Strategic technology-based competitive analyses for markets defined by a single or multiple world regions | Regional Sales Managers |
| Competitive Analysis Executive View | Strategic Serviceable Available Market (SAM) analysis dashboard covering multiple vertical industries, technologies, and world regions | Executives |
Worldwide Research Focus Areas
Worldwide Research Focus Areas
Strategic Analysis
- Executive Overview
- Major Market Trends
- Buyer Strategies
- Supplier Strategies
- Growth Contributors and Inhibitors
Competitive Analysis
- Market Shares of the Leading Suppliers
- Market Shares by Region
- North America
- Europe, Middle East, Africa
- Asia
- Latin America
- Market Shares by Revenue Category
- Software
- Implementation Services
- Maintenance/Support Services
- SaaS/Hosting
- Market Shares by Industry
- Household & Personal Care
- Retail
- Wholesale & Distribution
- Market Shares by Retail Vertical
- Apparel
- Dept. & General Merchandise
- Grocery/Food & Beverage
- Home Improvement
- Market Shares by Customer Tier
- Tier 1
- Tier 2
- Tier 3
Market Forecasts
- Total Omni-channel Order Management System Business
- Shipments by Region
- North America
- Europe, Middle East, Africa
- Asia
- Latin America
- Shipments by Revenue Category
- Software
- Implementation Services
- Maintenance/Support Services
- SaaS/Hosting
- Shipments by Industry
- Household & Personal Care
- Retail
- Wholesale & Distribution
- Shipments by Retail Vertical
- Apparel
- Dept. & General Merchandise
- Grocery/Food & Beverage
- Home Improvement
- Shipments by Customer Tier
- Tier 1
- Tier 2
- Tier 3
Industry Participants
The research identifies all relevant suppliers serving this market.
Regional Research Focus Areas
Strategic Analysis
Scope
Competitive Analysis
- Leading Suppliers in Region
- Industry Shares in Region
- Country Shares in Region
- Leading Suppliers by Industry
Market Forecast Analysis
- Market Forecast by Country
- Market Forecast by Industry
Industry Participants
For More Information
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